Privacy Policy

Last updated: 13 November 2026

AINVIO Pte. Ltd. (UEN 202404965K), registered at 236A Serangoon Road, Singapore 218084 (“Ainvio”, “we”, “us”), handles personal data in line with Singapore’s Personal Data Protection Act 2012 (PDPA). This policy explains what we collect through this website, why we collect it and the choices you have.

When the website uses the email-draft option, the message is composed in your own email application. Ainvio receives the information only after you choose to send that email. If a hosted query service is later enabled, its data handling will be reviewed and disclosed here.

What we collect

When you send a query through our website or by email, we collect the details you provide:

• Your name, company and business email address.
• The division you are interested in, the quantity and the destination.
• Any other information you include in your message.

Please do not send sensitive personal data, such as identity numbers or financial account details, through the query form.

Why we collect it

• To respond to your query and prepare quotations.
• To arrange, deliver and follow up on any order you place with us.
• To keep the business and transaction records the law requires.

We process the details you submit to respond to your query, communicate about potential transactions and fulfil any resulting agreement. Where consent is required, you may withdraw it by contacting us.

Who we share it with

We share your details only where needed for the purposes above:

• Suppliers and manufacturers, to prepare quotations and fulfil orders.
• Freight forwarders, shipping lines and customs agents, to move and clear your shipment.
• The service providers that host our website, email and enquiry form.
• Government or regulatory authorities, where the law requires it.

Transfers outside Singapore

Because we trade internationally, your details may be sent to suppliers, logistics partners or service providers outside Singapore. When this happens, we take steps to ensure the recipient protects your data to a standard comparable to the PDPA.

How we protect it

We restrict access to your details to people who need them for the purposes above, and we use reasonable security measures to protect them from unauthorised access, use, disclosure or loss.

How long we keep it

We keep your details only as long as needed for the purposes above or as required by law. After that, we delete them or make them anonymous.

Cookies and website data

The current static website does not intentionally use advertising cookies. Google Fonts may receive your IP address when fonts are requested. If analytics or a hosted enquiry service is activated, we will update this policy to reflect any additional data collection.

Your rights

You may ask us to:

• Tell you what personal data we hold about you and how we have used it in the past year.
• Correct personal data that is inaccurate or incomplete.
• Stop using your personal data by withdrawing your consent.

We will handle requests in accordance with applicable law and respond as soon as reasonably practicable. If more time is required, we will notify you as applicable.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it last changed.

Contact our Data Protection Officer

For questions or requests about your personal data, email our Data Protection Officer at trade@ainvio.com with the subject “Personal data request”, or write to: Data Protection Officer, AINVIO Pte. Ltd., 236A Serangoon Road, Singapore 218084.